Advent Health

Key project efforts included:

• OKTA Identity/SSO Account Federation with SAML interoperability
• Robust ESB Architecture (JAVA Springboot)
• ReactJS Front-End + native iOS & Android development
• Enterprise-level program management with multiple concurrent work streams and third-party vendors/technology support teams
• Complex record deduplication between EHRs
• Online Bill Pay with complex bill groupings in various networks, payment plans, paperless enrollment, and patient financing options

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Dedicated Staffing and Management

AdventHealth operates in nine states with platforms serving over 250,000 online patients. As our largest project to date, this EHR implementation required a streamlined resourcing and project plan that would span roughly a year, so we helped recruit, staff, and onboard a core team of 25 highly skilled team members. On top of mobilizing a team of engineers, QA leads, and designers, our project management oversaw 20,000 man hours, including daily coordination of major stakeholders from AdventHealth across 20 different business units and six product owners with independent work streams.

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Improved Interoperability

Because not all markets were set to turn over simultaneously, our interoperability efforts started with backward compatibility to ensure simultaneous operation of the major EHR systems within the patient portal, while the different regions transitioned to Epic. This meant de-duplicating records between EHRs when presenting the data to the end-user, while enabling existing features with the addition of Epic data. Timing and logic decisions were critical in patient scheduling features with designated overlap windows of system cut-over across each service region. As patients scheduled appointments that added appointments to Athena or Cerner, an overlap strategy was developed to ensure schedules were also accounted for in Epic, as the system approached the cut-over dates.

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Powerful Portal Access

After transitioning all systems over to Epic EHR, our developers were ready to help expand and enhance AdventHealth’s patient portal. From new features and functionality to an intuitive interface, we delivered a seamless platform that offered patients the experience they were used to with new options they didn’t expect for a more engaging and empowering user experience.

• Share My Record
• Identity access for Proxy users
• “Feature Flexing” logic
• Visit summaries & radiology reports
• Consolidated health records
• Track My Health

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The Future of Patient Care

With a rolling launch for the different AdventHealth divisions to take place over
two years, we aligned our timeline with our ability to meet the various deadlines. In doing so, we helped AdventHealth exceed patient expectations by offering them more convenience and a new level of control of their healthcare experience. And as they continue to improve outcomes and lives with innovative patient care, we believe this is just the beginning.

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*Hospitals that use its software held medical records of 78% of patients in the US and over 3% of patients worldwide in 2022

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